Support
Real people read what arrives here. We reply within 2 business days, in Portuguese or English.
Talk to us
Report a problem
Something froze, disappeared, calculated wrong or would not open.
Suggest a feature
Something is missing, or you have an idea of how something should work.
What to include when you report a problem
The more complete it is, the faster we fix it. If you can, send:
- device and system version (for example, “Pixel 7, Android 15” or “iPhone 13, iOS 18.4”);
- the Gym+ version, shown in About Gym+;
- what you were doing when it happened, step by step;
- what you expected and what happened instead;
- a screenshot, if it helps to show it.
Do not send passwords or card details. We will never ask for them.
Subscription, billing and refunds
There are two annual plans, Aluno and Coach; Coach includes everything Aluno offers. Aluno has a 7-day free trial, and after it the store charges the whole year in one go (in Brazil, R$ 118,90). Each plan's price is shown in the store before you buy, and switching plans is also done in the store. The store charges and refunds, not us. The direct paths:
- Cancel: step by step in the terms of use.
- App Store refund: reportaproblem.apple.com
- Google Play refund: play.google.com/store/account/subscriptions
If the subscription is paid but the app does not recognise it, sign in with the same store account that made the purchase and use Restore purchases on the Your rhythm screen. If that still does not solve it, write to support@gymplus.life with the purchase date.
Privacy and data
- What the app reads and what leaves the device: privacy policy.
- Access, correction, portability and your other rights: privacy@gymplus.life.
- Delete the account: account deletion page.
Frequently asked questions
Do I need internet to train?
No. The log, history, routines and catalogue work offline. Internet is needed to sign in, verify the subscription and generate the weekly review.
I changed phones. Do I lose my history?
The history lives on the device, so it does not travel by itself. Export a backup before switching, from inside the app, and import it on the new device. The subscription follows you: just sign in with the same account.
Can the app read my heart rate without my permission?
No. Reading depends on explicit permission in Apple Health or Health Connect, and you can withdraw it whenever you want. Details under health data.
Do you sell my data?
No. And health data does not leave the device, not even to us.
What languages do you answer in?
Portuguese and English.
Anything else
contact@gymplus.life
ALAS TECHNOLOGY LLC · EIN 93-3927200